Functional Outsourcing / Business Process Outsourcing (BPO)
The HRADMIN Group of Companies is a leading provider of Functional Outsourcing and Business Process Outsourcing (BPO) solutions across South Africa.
Our long-standing track-record and relationship with all our clients (in many cases 10 years+), is a clear indication that we have the competence, expertise, infrastructure, systems, and commitment to help clients better manage the labour market complexity and support them in running their organisations more effectively and efficiently.
All our Functional Outsourcing & Business Process Outsourcing (BPO) solutions are constructed around the following key success factors:
- Leveraging Expertise
- Infrastructure & Systems
- Legislative Compliance
- Client Centric Approach, Flexibility & Continuous Improvement
Expertise
Since our inception in 2005, the HRAdmin Group have established a reputation as labour market experts and specialists in the provision of Staffing-, Outsourcing- and HR Services. We have built a solid track record with our clients across varied industry sectors as true business partners that focus on adding long-term value to their businesses.
Our network of resources consists of operational business managers, staffing and payroll professionals, labour law experts, employment solutions architects, and high-level administrative staff. Our executive team totals 40 years’ experience in HR and Employment Services operations and providing successful staffing and outsourcing solutions to clients across varied industries.
Infrastructure and Systems
The HRAdmin Group consists of six operating entities through which we provide Staffing-, Outsourcing-, and HR Services solutions to our client base. Through our national network and footprint, we are able to service clients in all major metropolitan areas across South Africa.
We have invested significantly in our systems infrastructure over the years to ensure we remain current, increase the speed of our operations, reduce risk, and enhance our capacity to grow our business. Our cloud-based staffing & payroll system is best of breed in South Africa and offers our clients peace of mind in terms of accurate and on-time processing, staff payments, regulatory compliance, and reporting.
Legislative Compliance
In order to ensure the legal compliance of our Functional Outsourcing and Business Process Outsourcing (BPO) solutions, it is important that there is clarity and alignment between ourselves and our client companies in terms of the roles and responsibilities of each party. The HRAdmin Group supplies our Functional Outsourcing & Business Process Outsourcing (BPO) solutions as an independent contractor and not as a traditional Temporary Employment Services (TES) company. From a legal perspective, we use the dominant impression test as a tick-box exercise to ensure legal compliance of all our solutions. Finally we contract with clients on a services/outcomes basis, and not on a cost per labour hour supplied basis.
Client Centric Approach, Flexibility, and Continuous Improvement
The HRAdmin Group prides itself on its client centric approach with regards service delivery. In addition, we believe in executive management involvement in day-to-day operational service delivery to ensure quality and the highest service levels at all times.
Our senior and executive management team is actively involved in all aspects of service delivery and also ensures that the operational delivery KPIs as detailed in service level agreements are met. In the delivery of our solutions our approach is always one of flexibility and continuous improvement. During review meetings, the quality of our service is evaluated, along with the continued relevance of the solution based on our clients’ evolving needs. We will focus on amending and improving the solution where required to ensure we always meet expectations.
The Result
Clients reap the benefits of concentrating on their core business activities whilst the HRADMIN Group of Companies seamlessly, effectively & efficiently delivers on their Functional Outsourcing and BPO requirements.
